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Refund and Returns Policy

At FsNexus Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.

1. Return Policy

  • You may return most new, unopened items within 30 days of delivery for a full refund.
  • To be eligible for a return, items must be in the same condition as when you received them, unused, and in their original packaging.
  • Certain types of items are exempt from being returned, including gift cards, downloadable software products, and personalized or custom items.

2. How to Return an Item

To initiate a return:

  • Contact our customer service team at support@fsnexusltd.com within 30 days of receiving your order.
  • Please include your order number and reason for the return. Our team will provide instructions on how to send your item back.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item or defective product).

3. Refund Policy

  • Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
  • If the item is approved for a refund, we will process it and credit your original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

4. Defective or Damaged Items

If you receive an item that is defective or damaged:

  • Please contact us immediately at support@fsnexusltd.com with your order number and details of the issue.
  • We will offer you a full refund or a replacement at no extra cost, including return shipping for damaged or defective items.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, please return the original item and place a new order.

6. Non-Returnable Items

  • Gift cards.
  • Downloadable software products.
  • Items on sale or marked as “final sale.”

7. Shipping Fees

Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

8. Contact Us

If you have any questions about our refund and return policy or need assistance, please contact our customer support team:

Effective Date: March 11, 2025